Britannia Music Shop
Specialists in Musical Instrument Hire

01727 846055

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Website © 2024 Britannia Music Shop Ltd
Office 156, 17 Holywell Hill, St Albans, AL1 1DT
01727 846055

Benefits of hiring:

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Terms and Conditions of Trade

By placing an order you agree to the following terms and conditions. These terms and conditions are important and should be carefully read before you place your order.

All goods remain the property of Britannia Music Shop Ltd until paid for in full. Instruments which are hired by the customer always remain the property of Britannia Music Shop Ltd. We are not obliged to supply goods until acceptance of your order; it is on acceptance that a contract comes into effect.

All orders must be accompanied by payment before goods are dispatched. Payments will be cashed immediately and refunded promptly if necessary (see 'Approval' below). Cheques may require clearing before goods can be dispatched, if a cheque 'bounces' we charge £10. Official educational orders must be paid within 30 days of the invoice date for discounts to apply. We reserve the right to charge interest on any overdue balance over 30 days from invoice date.

The customer must inform us within seven days if they intend to return an item sent on approval item. It is the customer's responsibility to return the item in perfect condition if it is not required. Any damage or missing items will be charged for. Our carriage charge is not refundable. Orders sent by mail/carrier may be cancelled within 7 days of receipt of the goods but the customer must arrange and pay for their return.

We reserve the right to send items using the method we consider most suitable. Goods are normally insured while in transit, if goods arrive damaged we must be notified immediately. Please keep all packaging in the case of damaged items as the insurers may ask to examine this.

All new instruments and some accessories carry 12 months manufacturer's warranty which covers parts and workmanship. Secondhand items are sold as seen. The customer is responsible for the cost of returning the item to us. We reserve the right to repair the instrument ourselves or return it to the manufacturer. We can not cover the cost of repairs done by other repairers without prior authorisation.

All prices are inclusive of VAT where applicable. If prices have changed you will be notified before we accept your order and offered the option of confirming your order at the correct price or cancelling it.

Britannia Music Shop cannot be held liable for repair work carried-out by third party repairers, unless authorised in advance.

Some instruments and accessories are not normal stock items. In this case a 50% non-refundable deposit is required to order such an item.

Our customer care number is 01727 846055 and calls are charged at standard rates.

We aim to respond to all complaints within 5 working days and resolve them as quickly as possible. Complaints can be notified online by email, post, or by telephone.

Remember, it is YOUR responsibility to return items to the shop in good condition, if an item is damaged in transit YOU will be responsible!
1. Keep all packing materials.
2. Make sure you use a service that offers adequate insurance (eg. Post Office Special Delivery with extra insurance).
3. Remember to keep the documentation in case you need to make a claim.
4. Don't forget to enclose a covering note which should include your name, address and contact phone numbers.
5. If you have been in touch with a member of staff please mark the parcel for their attention.

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The Instrument
Our hire stock includes instruments of various makes and models. As all trained musicians know, used instruments are very much as good as new ones so long as they have good maintenance. All our Hire instruments are serviced and maintained by us in readiness for rental to ensure they play perfectly.

Getting Started is Easy

What Happens Next?
You receive the instrument and hire starts.

Hire for as long as you like
There is a minimum of 3 months hire, but you can continue hiring for as long as you like as long as payments are up to date.

Hire Payments

Care of the Instrument
All good instrument teachers give training in the correct handling of the instrument to avoid damage. You should also be careful not to leave the instrument in very hot or cold places (e.g. near a radiator or heater, in a vehicle in cold weather, or in a vehicle in hot sunny weather). Instrument Care information is available on each hire page.

Insurance - We recommend hire customers insure the hire instrument. This is not included in the hire price because it would be unfair to charge every customer the same amount. Different people use their instruments in various environments (with some people it stays at home, others may leave it at school, or play it outdoors etc.) and some people have adequate home contents insurance cover. Some people even prefer not to pay for insurance but will take on the cost themselves if something goes wrong. In all cases we leave the decision up to you, but we do strongly recommend that you have some sort of insurance against loss or major damage. For specialist musical instrument insurance we recommend Allianz Musical Instrument Insurance.

Returning the Instrument
When you no longer need the instrument simply return it to us.

The Final Check-over
Before we sign-off the hire agreement as ended, we give the instrument to our technicians to inspect and if all is well the hire agreement ends. If our technicians find any significant damage (although this is rare) we will let you know and you will be charged for repair at cost price.

Cancelling Your Standing Order
After you have returned the instrument when you no longer need it, please remember to cancel your Bank Standing Order (we can't do this for you as only you have control of your bank account). You can usually do this by phoning you bank.

Can I buy the instrument I am hiring?
This is not a hire-purchase scheme and the hire payments pay only for hiring the instrument. However, if you buy an instrument from our shop at the end of hire you will get a significant discount. In this case we will give you a discount equal to 20% (one fifth) of all the hire payments you have made.

Who can hire?
To hire an instrument you must be a UK citizen, at least 21 years old, employed, with a valid credit or debit card and a permanent UK address. Individuals can hire instruments from us, but organisations cannot (eg. schools, colleges, companies, charities).